Returns & Exchanges

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unworn, unused, and in original condition
• All original packaging, including the shoe box, must be returned

United Kingdom Returns
UK returns are accepted. Return instructions will be provided once your return request is approved.

International Returns
Customers outside the United Kingdom are responsible for return shipping costs. Any customs charges incurred on returned items are the responsibility of the customer.

Exchanges
Exchanges are offered subject to stock availability. If the requested size or style is unavailable, a refund will be issued once the return is received and approved.

Refunds
Approved refunds are processed to the original payment method within a reasonable timeframe. Original shipping costs are non-refundable.

Condition Checks
Items returned in worn, damaged, or incomplete condition may be refused or returned to the customer.

Dispatch (DPD)

All orders are carefully packed and dispatched Monday to Friday.

• Orders placed before the daily dispatch cut-off time are usually dispatched the same working day.
  
  
• Orders placed after the daily dispatch cut-off time, or on weekends and UK public holidays, will be dispatched the next working day.
  
  

United Kingdom

Delivery: 2 to 5 working days from dispatch, Delivery is FREE in the UK 

• Fully tracked DPD delivery
  
  
• Tracking details are provided once your order has been dispatched
  
  
• Next Day Delivery may be available at checkout, depending on your location
  
  

International Shipping

Sexy London is currently launching in the United Kingdom only.

We’re excited to expand internationally in the near future, with shipping planned for:

• European Union
  
  
• United States
  
  
• United Arab Emirates
  
  

Join our mailing list to be the first to hear when international shipping becomes available.